Click each question below to reveal the answer.
Q: How do I know if my loved one needs in-home care?
When a loved one is in need of in-home care, there are often warning signs, including:
- Memory loss or other cognitive issues
- Falls or other accidents in the home
- Loss of ability to perform daily activities, such as bathing, dressing, meal preparation, etc.
Partners in Senior Care offers free consultations with our RN to help you and your family determine if the time is right for home care services. We also have this free resource to help you determine if your loved one is in need of care at home.
Q. What kind of services do you provide?
Our experienced Grayslake senior care team provides a wide range of in-home care services to ensure your loved one can remain safe, independent, and happy at home, including:
- Private home care services
- Geriatric care management
- Care management retainer program
- And a care navigator program for senior living facilities
To learn more about our home care services, please visit our Senior Care Services page.
Q. How quickly can I arrange for home care services?
For families who need home care assistance as soon as possible, service can start as quickly as 2 hours. However, typically, from inquiry to first shift is 24 hours.
Q: How much do your services cost?
Because care needs and the amount of care required varies from person to person, it is impossible to accurately estimate the total cost of care per week or month without an in-home assessment. However, our fee for home care services is $26/hour.
Q: Do you require a minimum of hours and/or days a week in order to provide care?
Yes, we require a minimum of 4 hours of care per day.
Q. What are my payment options for home care services?
Partners in Senior Care accepts private pay, long-term care insurance, and Veterans Aid and Attendance. Please feel free to contact us to learn more about or for assistance with your payment options.
Q. Are your home care services covered through Medicare, Medicaid, or insurance?
As a non-medical home care agency, we do not accept Medicare, Medicaid, or health insurance. We can accept certain long-term care insurance policies. We are happy to review your long-term care insurance policy to assist you in determining coverage.
Q: Is your agency licensed?
Yes, we hold a current and in-good-standing Home Services and Home Nursing license from the Illinois Department of Public Health. Our home service agency license number is 3000139 and our home nursing agency number is 4000114.
Q. Are your caregivers insured and bonded?
Yes. All our caregivers are fully employed by our agency and they are insured and bonded for your protection and peace of mind.
Q. How are your caregivers screened?
Partners in Senior Care takes the role of the home caregiver seriously. Families have entrusted the care of their loved one to us, and it is our responsibility to ensure that only the most responsible, dedicated caregivers provide the care.
All of our caregivers are interviewed by several members of our administrative team. Following the interview process, working references are checked for a history of quality care. A thorough fingerprint criminal background check is conducted in compliance with the Healthcare Worker Background Check Act. If the caregiver will be driving a client, a Motor Vehicle Record is obtained through the Office of the Secretary of State. An employee must also have a current health evaluation and TB screening before he or she is able to be hired. To learn more about our screening process, visit the Our Caregivers page of our website.
Q. What kind of training do your caregivers receive?
All caregivers receive an extensive orientation to our philosophy and standards of care. This orientation involves several members of the administrative team and allows us to assess the caregiver’s knowledge of senior care as well as his or her communication skills, and the ability to interact well with others.
Caregiver education is ongoing. Each caregiver must complete 12 hours of continuing education annually. These include self-study packets, workshops on pertinent senior care topics, as well as individual training for the unique needs of the client receiving care.
Additionally, all our caregivers are supervised by a Care Manager who ensures the caregivers understand the individual Plan of Care for the clients. The Care Manager makes supervisory visits to update the Plan of Care and evaluate quality of care provided. Caregivers are evaluated on an ongoing basis and receive annual written performance evaluations by the Care Manager. To learn more about how we train our caregivers, visit the Our Caregivers page of our website.
Q: What makes Partners in Senior Care different from other in-home care companies?
Partners in Senior Care is truly a family-oriented home care agency. Our own grandmothers have been clients of our agency, and we ensure that we only provide the quality of care we would want a member of our own family to receive. Please visit our About Us page to learn more about our agency, our leadership team, and what makes us a premier home care provider.
Q. Who can receive in-home care?
Anyone 18 and older who is in need of assistance with activities of daily living, is living with a disability, has had a recent change or health and requires additional help to remain at home, or individuals who would thrive from companionship can receive in-home care services.
Q. Will I be able to reach someone at your agency after hours and how should I do so?
Someone from Partners in Senior Care answers our office phone 24 hours a day, 7 days a week. In addition, we have a Registered Nurse and Professional Geriatric Care Manager on-call 24/7. Just call our main line at 847-548-1330.
Q. Are your services available in nursing homes or assisted living facilities?
Yes. We provide care in the home – wherever you call home!
Q. What if my caregiver is sick and cannot make it to my house?
We are available to our caregivers as well as our clients 24/7. Our caregivers know they can call us any time, day or night, with problems or concerns. As soon as they recognize they are unable to work a scheduled shift, they call the office and we go to work immediately to ensure coverage for our clients’ needs.