Once caregivers have successfully passed our rigorous screening process and are hired to become part of our care team, we then provide:
See how our training exceeds the standards set in place by the Illinois Department of Public Health (IDPH) in both education and supervision:
|IDPH Standards||Our Standards|
|Four hours of training prior to employment, plus an additional four hours within the first 90 days||Pre-employment screening: caregivers must pass tests on universal precautions, HIPAA, and a home services worker competency exam, as well as a comprehensive in-person interview with a clinical staff member|
|Eight hours of continuing education annually||Eight hours of comprehensive training upon hire and prior to placement in a client’s home, including classroom instruction and competency testing through written exams and return demonstration on transferring, personal care, professionalism and confidentiality; and 12 hours of continuing education annually.|
|Client supervisory visits required every 90 days by any qualified agency personnel||Supervision is performed by a professional geriatric care manager twice per month for clients receiving more than 40 service hours per week, and once per month for those receiving less than 40 service hours per week|
Our High Caregiver Satisfaction Leads to Better Care
At Partners in Senior Care, we are a proud recipient of the Best of Home Care Employer of Choice Award for 2018 for placing among the home care agencies achieving the highest caregiver satisfaction scores in the nation as measured by Home Care Pulse, a third party customer and employee satisfaction measurement firm serving the home care industry. This designation is an indication of the support and training that we provide to our care team so that they can provide the very best care to our clients.
As a result of our high level of employee satisfaction, our caregiver retention rate far exceeds those of many other home care providers – as high as 70%, with many of our caregivers with us for as long as 15 years. The longevity and dedication of our care team means higher quality care for our clients, providing peace of mind to families who can rest assured that they’re partnering with the best of the best.